ODOO'S FUNCTIONS

Odoo introduces an advanced CRM/messaging system with email aliases to generate new objects in the system without the need to connect to Odoo. However, this robust engine has yet to be utilized for logging notes or saving history to a Helpdesk ticket record.

CLUEDOO'S FUNCTIONS

Cluedoo extends this engine to put an automatic alias on sales as we have on a project or a Helpdesk team: <Internal_reference>@<your_domain>.com

When you write to this alias, it will automatically log a note on the Helpdesk ticket.

MODULE +

This module gives you the possibility to easily keep all history relating to a specific Helpdesk ticket in Odoo via email.

CLUEDOO RECOMMENDATIONS

Install on all databases, particularly if Helpdesk tickets are crucial for your company.

1

We can set an Email Alias on a Helpdesk ticket. 

2

Write an email to the Email Alias.

3

This will log a note on the Helpdesk ticket.