Sales Agreement & Warranty Management
Add blanket order functionality for sales, including warranty management and repair order integration. Features include discounted repair pricing, independent and repair warranties, serial/lot tracking, and streamlined repair-based sales
Sales Agreement & Warranty Management
Add blanket order functionality for sales, including warranty management and repair order integration. Features include discounted repair pricing, independent and repair warranties, serial/lot tracking, and streamlined repair-based sales
STORY BEHIND THE FEATURE
ODOO BEHAVIOR
CLUEDOO BEHAVIOR
Cluedoo introduces a robust blanket order feature for sales, which includes comprehensive Warranty Management options. This feature allows businesses to establish sales agreements covering recurring customer orders while integrating warranty terms. Key capabilities include:
- SAV Pricelist: A discounted pricing model for repair orders that provides predefined repair costs for specific parts or the entire product.
- Sales Warranty and Repair Warranty: Sales warranties can be set independently from the original warranty, and a repair warranty offers extended coverage following repairs.
- Repair Order Linkage: Easily create and link repair orders directly from the blanket sales order.
- Product Serial/Lot Tracking: Link products with specific serial numbers or lot details to the blanket order for precise tracking.
- Repair Sales Orders: Generate sales orders directly from repair orders, streamlining the process for repair-based sales.
This feature provides a seamless experience for managing repeat sales, warranties, and repairs under a single, integrated framework.
CLUEDOO RECOMMENDATIONS
Install on 100% of the database.
HOW TO USE THIS MODULE
1. Go to Sales > Orders > Blanket Orders > New to create a new sales agreement > Fill in the necessary information > Confirm You will see an option to choose Warranty Management and 3 new sections:
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After you confirm the Blanket Order, you can create a New Quotation or Create Repair Order | |
2. NEW QUOTATION2.1. Create a New Quotation > Confirm > Delivery > Generate/Import Serials/Lots for the product(s) you want > Validate Note: Make sure the product is tracked by Lots/Unique Serial Number | |
After validating the transfer, you will see the Traceability report, Detailed Operations, and Valuation You can also check the product's lot/serial number under the tab Related Lot in Blanket Order | |
2.2. Go to Detailed Operations > Internal link of the serial number(s) > You will see Last Move Date (the day you send out the sales agreement), Sales Warranty Expiration, and Repair Warranty Expiration (based on the length you chose on sales agreement) | |
3. CREATE REPAIR ORDER3.1. Create Repair Order > Fill in the necessary information > Confirm Repair/Create Quotation | |
3.2 If you click Create Quotation, it will be linked to Repairs and will take the Repair pricelist SAV | |
4. Head back to the blanket order and you will see the 2 quotations and the repair order has been linked to it |