Helpdesk Ticket Bypass Stock Negative
Allow using helpdesk tickets for managing repair process, ensuring stock validation and proper handling of products with or without negative stock.
Helpdesk Ticket Bypass Stock Negative
Allow using helpdesk tickets for managing repair process, ensuring stock validation and proper handling of products with or without negative stock.
STORY BEHIND THE FEATURE
ODOO BEHAVIOR
CLUEDOO BEHAVIOR
The new Cluedoo feature adds a crucial enhancement by linking Helpdesk Tickets to Repair Orders while introducing a stock availability check. If the stock level is insufficient and the product template does not allow negative stock (customized by this Cluedoo feature), the system prevents the completion of the Repair Order linked to the ticket. This ensures that operations requiring unavailable stock are halted until stock is replenished.
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This feature ensures accurate inventory management and prevents disruptions caused by stock shortages. By integrating ticketing with repair workflows and enforcing stock availability, businesses can reduce errors, enhance operational efficiency, and maintain better control over their inventory processes.
CLUEDOO RECOMMENDATIONS
Install on 100% of the database.
HOW TO USE THIS MODULE
1. Go to Helpdesk > Tickets > My Tickets > New and fill in the necessary information > Repair to create a Repair Order Note: install helpdesk_repair |
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2. Choose the Product to Repair and make sure the Product Quantity is greater than the quantity On Hand > Confirm Repair e.g. Quantity On Hand = 1, Quantity to repair = 5 |
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A warning about insufficient quantity to repair will show up > Confirm > Start Repair > End Repair |
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2.1 If Allow Negative Stock is unchecked on the product template, there will be a warning that you cannot complete the repair. |
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2.2. If Allow Negative Stock is checked on the product template, the repair validation will not be blocked. |
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